Contact Us

For those who are unfamiliar with sex dolls and unsure of where to begin, we recommend reading our VSDOLL User Manual.

In-Stock Sex Dolls
We pre-made these sex dolls in our factory and ship them to our global warehouse in these countries/areas: US, AU, CA, EU, and UK. So local customers no need to wait for produce and a long time shipping. They could get them in around 1-7 business days depending on your location.

Custom Sex Dolls
2-7 business days. This is the time it takes for us to produce your custom sex dolls: Once we finished the doll, we will send over the photo of the finished doll for you to modify. After that, we will ship it out.

Standard Shipping
to US: Free Shipping & take 4-6 weeks.
to EU: Shipping costs $100-$150 (no extra charges), and takes 3-5 weeks. 
to UK: Shipping costs $100-$150 (no extra charges), and takes 3-5 weeks.
to Other Countries: Standard Shipping is Not Available to other countries currently. You need to choose expedited shipping

Expedited Shipping
Available in most countries, take 3 – 10 business days mostly, and cost $350 to $500 for each doll depending on the weight. Shipped by UPS/FedEx/DHL or some other courier company.

Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at [email protected]
We do not offer refunds for any other reason other than a product damaged on arrival.

Due to hygiene reasons, we cannot accept returns for used items. We do inspect all returns to make sure they are in new condition. This is to make sure we do not put back used items into our stock to sell to other customers. We require the item to be unopened, unused, or unworn and have packaging or tags intact.

We have different promotions every month. You can always pay attention to our discount information, check our promotion banner on the homepage or consult our online customer service for more information!

VSDoll was founded in 2016 (we moved from vsdoll.com to vsdoll.net in 2022), we wanna help people worldwide with their sexual needs and fantasies and grow up to be the number one supplier of extraordinary sexual experiences with sex dolls and other sex toys. That will happen by delivering world-class experiences, products, and excellent service through the chain. We have satisfied customers all over the world, and we are thrilled to be a part of the sex toys industry.

We believe that we could be your best provider of authentic luxury sex dolls. All of our dolls are hand-picked to ensure real silicone and TPE materials to make your experience that is better than the real thing. You won’t find any cheap imitations here.

While regularly launching new dolls every week to give customers more choices, we are also working hard to develop the functions of the dolls, constantly launching new functions to give our customers more real choices; we also prepared the most abundant accessories for customers to dress up the doll.

At the same time, VSDoll will take care of all aspects of ANONYMOUS logistics and safe payment so that our customers can relax while they wait for their purchase to be delivered to the desired address.

Our team has been in the sex doll business for 10+ years and we are very excited to bring our products online. We have searched 3 continents to find the best doll manufacturers, we hope you like what we have found.

If you have any questions about our brand or products, do not hesitate to contact us. We look forward to serving you!

Email & Online Chat

We know that you must have many questions to consult in the process of purchasing on VSDoll. No worries, we have the most professional team of sex doll experts to answer your questions 24/7, you may reach us via live chat or email us at [email protected]. Meanwhile, if you wanna get a call from us, just let our online agent know your number, they will call back soon.

We’re ready to help 24 hours a day, 7 days a week. We Miss You 🙂

Note: Our email system cannot accept emails from qq.com and some special email providers, so please reach us via online chat directly if no reply from email. Thanks for your understanding 🙂

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Our in-house rules:

  • One game per user