All of our sex dolls will go through a quality-check process before shipment. Due to the long-distance delivery involving many logistic entities, minor scratches, finger wire piercing, eyelashes falling, small stains, and other micro issues do not belong to the damage issues. We do not accept any return or refund requests for such questions. Please contact our online customer service for guidance on how to deal with possible minor issues easily and properly. Thanks for your understanding.
Once the package is shipped out, the sender address on the shipping label is the address of a local courier company, not our warehouse address. Therefore, if you are not available to sign for the package, please contact us to change to another address.
It’s impossible for our customers to return the package to us by rejecting the package because we are not able to receive it. You need to contact our online customer service to confirm the status of your order and get a suggestion for the next step. Or you will be responsible for the loss of the package.
Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at email@example.com
We do not offer refunds for any other reason other than a product damaged on arrival.
Due to hygiene reasons, we cannot accept returns for used items. We do inspect all returns to make sure they are in new condition. This is to make sure we do not put back used items into our stock to sell to other customers. We require the item to be unopened, unused, or unworn and have packaging or tags intact.
Warranty Replacement Process
We check every product manually before shipment to ensure the item is in perfect condition. However, if the product you have received is wrong, damaged, or has manufacturing defects please contact us within 24 hours of receipt follow these steps:
1) Email customer support, providing your name, your order number, and an explanation of the problem: firstname.lastname@example.org
2) Attach evidence (either photographs or videos) showing the described defects
3) Our team will check it and contact you asap.
4) If the problem was caused by us, or the product has any manufacturing defects please rest assured we will take care of it.
5) If need to exchange the doll, please keep the doll, including the package, must be in its original condition. i.e. never been used, damaged, contaminated (Photo verification required)
Please understand due to the nature of sex doll products, warranty Claims for manufacturing defects must be made within 24 hours of product delivery. Damage resulting from the improper use of the product will not be covered by the Product Warranty.
For Custom Dolls
All custom dolls that are offered for sale via VSDoll.net are made-to-order for each Buyer. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:
* If you change your mind or place the order by accident, please contact us within 24 hours. We would be happy to process a full refund.
* After the 24-hour window, our factory will start producing your doll, If you want to cancel the order before the package is shipped, it will be subject to a Seller’s restocking fee (“Restocking Fee”) of 15% of the value of the Product order. VSDoll will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and the restocking fee is charged to pay for the fees that occurred in the manufacturing processes such as design, mold material, processing, makeup, and transaction fees.
* After the package has been shipped, we cannot cancel the custom order since it’s already on the way and we cannot get it back. We will try our best to offer you a solution to handle it correctly.
For In-Stock Dolls
* For In-stock Dolls, the warehouse system will immediately arrange the delivery, and deduct the shipping fee and handling fee upon order placement. There is a certain time interval for the tracking number to be uploaded. Therefore in-stock doll orders cannot be canceled after the order is placed. The custom doll cancellation policy does not apply to any in-stock dolls.
Late or missing refunds
If you haven’t received a refund yet, please understand it might take 3-20 business for the refund to reach your payment account.
If you’ve checked with your payment account after 20 business days and you still have not received your refund yet, please contact us, no worries, we will help you out.
If you have any questions during the production process or want to propose changes or upgrades, please contact our customer service first via online chat or email at email@example.com for confirmation.