When you’re ready to choose a lifelike sex doll, it’s not just about the material, texture, or looks — you also want to know: How do I order? Is shipping free? Will I need to pay extra taxes or fees? Will others find out what I ordered?
To make your shopping experience smooth and stress-free, the VSdoll team has carefully put together this comprehensive FAQ to guide you from curiosity to checkout with confidence.
1. How to Order & Payment Methods
How do I place an order?
Simply click on the product you like on our website, fill in your shipping details, choose a payment method, and confirm your order. The whole process takes just 3–5 minutes.
What payment methods do you accept? Are they secure?
We support more than 10 payment methods, including the most popular ones:
- Visa / Mastercard
- PayPal (Recommended – includes Buyer Protection & Installments)
- Cryptocurrency (BTC, ETH, etc.)
All payments are securely encrypted to protect your privacy and ensure worry-free transactions.
2. Customization & Production Timeline
Do you offer customization? What can I personalize?
At VSdoll, we offer both photo-based full custom dolls and pre-designed model customization.
For standard custom doll, you can customize:
- Height, body shape, and breast size
- Skin tone, hair color, and eye color
- Fixed or removable vagina
- Heating system, voice module, auto-interactive features
- Fingernails, areola & labia color, and other fine details
We also offer a wide range of accessories such as wigs and lingerie to help bring your fantasies to life.
For full custom (photo-based) dolls: If you want a doll based on your own reference photo, please contact our customer service team first via the live chat on our site or by email.
How long does customization take?
For standard custom dolls, production typically takes 7–10 business days. Photo-based full custom dolls may take longer due to the need for detailed communication and design confirmation.
3. Shipping Time & Delivery Policy
When will I receive my order? Can I track it?
Once your order ships, we’ll send a tracking number to your email, along with a link to check its status. Estimated shipping time (excluding production time):
Standard Shipping:
- USA: 4–6 weeks
- EU: 3–5 weeks (Note: Switzerland, Norway, and Romania will require expedited shipping)
- UK: 3–5 weeks
Note: Standard Shipping to some countries is still under development. For updates, please follow our latest blog posts or social media.
Expedited Shipping (Recommended for time-sensitive orders):
- USA / Australia / Canada / UK: 7–10 business days
- EU: 6–9 business days
- Southeast Asia: 5–8 business days
- Other countries: 6–10 business days
Shipping Fees & Taxes
| Shipping Method | Country | Custom Dolls | In-Stock Dolls | Single Extra Head | Accessories |
|---|---|---|---|---|---|
| Standard Shipping | US | Free, production 2-7 business days + shipping 4-6 weeks | Free, 3-7 business days for shipping, self-collection available | $20, production 2-7 business day + shipping 4-6 weeks | $20, 5-15 business days for shipping |
| EU | $100-$150 (Price includes import duty & VAT), production 2-7 business days + shipping 3-5 weeks (Except Switzerland, Norway, and Romania, we can only deliver these customers via expedited shipping) | Free, 3-7 business days for shipping, self-collection available, product price includes import duties & VAT | Expedited Shipping Only | ||
| UK | $100-$150 (Price includes import duty & VAT), production 2-7 business days + shipping 3-5 weeks (mini doll is not available to the UK due to local laws) | Free, 1-3 business days for shipping, self-collection available, product price includes import duties & VAT | |||
| AU/CA | N/A | Free, 3-7 business days delivery, self-collection for customers in Australia (except Canada), product price includes import duty and GST | |||
| Rest | N/A | ||||
| Expedited Shipping | US/AU/CA/UK | $350-$500, production 2-7 business days + shipping 2-7 business days, no extra expense (Price includes import duty, VAT, and GST if any) | Priority supply and early shipping | $50, production 2-7 business day + shipping 2-7 business day, no extra expense | N/A |
| EU | $350-$500, production 2-7 business days + shipping 2-7 business days. Need to clear customs, pay import duty and VAT by customers | ||||
| Other countries | $350-$500, production 2-7 business days + shipping 2-10 business days. Might need to clear customs, pay import and sales tax by customers | N/A |
Standard Shipping:
We offer free standard shipping for U.S. customers (including all duties and fees) thanks to our bulk shipping efficiency. Other countries
From Boss David:
“Due to the high volume of U.S. orders, we’re able to lower logistics costs through batch shipping. That’s why we can offer free standard delivery to U.S. customers. At the same time, we’re constantly working to find fair, cost-effective shipping options for customers around the world.”
For other countries, standard shipping may include a small fee (including customs duties and VAT). Fees are displayed clearly on the checkout page after you enter your shipping address.
4. Discreet Packaging & Shipping Safety
Is the packaging discreet? Will the courier know what it is?
Absolutely not. Your privacy is our top priority. All dolls are packed in plain brown boxes with no labels, logos, or identifying information.
Is the doll protected during shipping?
Yes. We use:
- Reinforced 5-layer corrugated boxes
- Custom foam inserts
- Extra structural padding
Every doll is photographed and tested before shipping to ensure it arrives in perfect condition.
5. Order Changes & Cancellation Policy
Can I modify or cancel my order?
- In-stock dolls (from overseas warehouses):
You may cancel or modify your order before shipment at no charge.
Once shipped, however, a handling/warehouse fee will apply, as costs have already been incurred for packaging, sorting, and courier pickup. This fee helps cover operational losses. We aim to remain transparent and flexible — thank you for your understanding. - Customized orders:
You may cancel or change your order within 24 hours of payment for free. After 24 hours, the production process begins and cancellation is no longer possible. If cancellation is necessary, a partial fee will be charged to cover material and labor costs.
Will I get an order confirmation and tracking info?
Yes! You will receive an order confirmation email immediately after checkout. Once your doll ships, we will send you the tracking number and estimated delivery timeline.
6. After-Sales & Delivery Issues
What if something is wrong when I receive the doll?
Please open the package as soon as it arrives. If you find damage, missing parts, or anything that doesn’t match your order, contact us within 24 hours and include photos or videos. We will assist with replacements, refunds, or returns as needed — your satisfaction is guaranteed.
7. Privacy & Data Security
Will my purchase history be visible to others?
Never. We do not share any customer data with third parties. Your order details are used only for fulfillment and after-sales support. Our system regularly purges sensitive data to ensure your privacy is always protected.
Final Words
Buying a sex doll can be a powerful way to explore your desires and relieve stress. At VSdoll, we’re here to make the process natural, safe, and satisfying — from browsing to unboxing.
We offer a one-stop, transparent shopping experience designed to ease your concerns, protect your privacy, and deliver the most authentic companionship.
If you have any questions, feel free to reach out via live chat or email us at:
📧 [email protected]